Effective date: February 25, 2019
Banks & Lloyd (Shipping) Ltd (“us”, “we”, or “our”) operates the http://www.banksandlloyd.com website (hereinafter referred to as the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service is the http://www.banksandlloyd.com website operated by Banks & Lloyd (Shipping) Ltd
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small files stored on your device (computer or mobile device).
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking & Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
Banks & Lloyd (Shipping) Ltd uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
Banks & Lloyd (Shipping) Ltd may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- To comply with the law
Retention of Data
Banks & Lloyd (Shipping) Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, Banks & Lloyd (Shipping) Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Banks & Lloyd (Shipping) Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Banks & Lloyd (Shipping) Ltd
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Banks & Lloyd (Shipping) Ltd aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Banks & Lloyd (Shipping) Ltd relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Piwik / Matomo
Mixpanel is provided by Mixpanel Inc.
You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Twitter remarketing service is provided by Twitter Inc.
You can opt-out from Twitter’s interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
Pinterest remarketing service is provided by Pinterest Inc.
You can opt-out from Pinterest’s interest-based ads by enabling the “Do Not Track” functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data
AdRoll remarketing service is provided by Semantic Sugar, Inc.
You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising Preferences web page: http://info.evidon.com/pub_info/573?v=1&nt=1&nw=false
Perfect Audience remarketing service is provided by NowSpots Inc.
AppNexus remarketing service is provided by AppNexus Inc.
You can opt-out of AppNexus remarketing by visiting the Privacy & the AppNexus Platform web page: http://www.appnexus.com/platform-policy#choices
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
- By mail: Banks & Lloyd, Brookhouse, 21 Church Street, Wilmslow, SK9 1AX, UK
With effect from 25th May 2018, the General Data Protection Regulation (GDPR) has become law in the UK and throughout the EU. The Regulation will continue to apply in the UK after the country leaves the EU and supercedes the Data Protection Act 1998.
The GDPR has been developed to ‘strengthen and unify’ the data protection arrangements throughout the EU.
GDPR seeks to control information relating to an identifiable individual and provides protections to the individual including the following:
Data must be
- *Processed lawfully
- Collected for specified and legitimate purposes
- Limited to what is necessary
- Accurate and kept up to date and held for the purposes for which it was collected
- Kept no longer than necessary
- *Processed with appropriate security
*For the avoidance of doubt, “processing” includes the collection, holding, using, disposing of, retaining, disclosing and destroying of the data.
As your customer or supplier Banks and Lloyd Shipping Ltd may process personal data about identifiable individuals because:
- the data is necessary for a contract between our businesses or because you have asked us to quote for our services or we wish you to quote us for your services
- we have a legal obligation to process this information in line with HMRC /VAT or other UK/EU statutory authority
- there is a legitimate business reason for continuing to process your personal data – in order to recontact you with updates on the services available to move your cargo, to update you on HMRC rules and regulations, to provide you with updates on global transport situations in which we can reasonably assume you have a vested interest.
The data we process may include the following categories:
- Contact telephone/mobile numbers
- Your business’s email address(es)
- Your business’s bank account details
- Your business’s VAT and Company Registration Number
- Your business’s EORI number
- Delivery addresses and named contacts at the delivery point(s)
This data is processed in relation to our business to business relationship, to allow us to fulfil our contractual obligations to you in the routing, clearance and delivery of cargo and to satisfy our legal obligations to EU and UK statutory authorities in the maintenance of records and to keep you abreast of latest developments and current challenges relating to global freight transport.
The data may be processed by the Directors, Managers and Staff of the Company. Such data is firewall protected and subject to a back-up regime.
Such data will be retained only for as long as is required to meet the Company’s legal obligations, to maintain a contract between employer and employee or in line with the Company’s legitimate interests.
Banks and Lloyd Shipping Ltd does not process special category data of its customers or suppliers, or use automated decision making or profiling methods.
Banks and Lloyd Shipping Ltd will share your data with our subcontractors for the purposes of quoting, routing, customs clearance and delivery of your cargo but will not transfer your personal data outside of the EU without your express consent or unless the transfer is necessary for the performance of a contract with you, or for the establishment, exercise or defence of a legal claim.
Your rights under GDPR
All data subjects have rights under the GDPR. Those rights are as follows:
- The right to be informed. You have a right to know what kind of data is held about you.
- The right of access. You have a right to see the data that is held about you.
- The right to rectification. You have the right to have your personal data rectified if it is inaccurate or incomplete.
- The right to erasure. You have the right to request your data be deleted if there is no lawful compelling reason for its retention.
- The right to restrict processing. You have the right to block further processing of your data if you believe it is inaccurate or the processing is unlawful.
- The right to data portability.
- The right to object. You have a right to object to further processing of your data unless the processing is for the exercise or defence of a legal claim.
- Rights in relation to automated decisions making and profiling.
The Data Controller is Banks and Lloyd Shipping and the person with day to day responsibility for data processing is Diane Verzijl who can be contacted at GDPRrequest@banksandlloyd.com
In the UK the supervising authority regulating the GDPR is the Information Commissioner’s Office (ICO) with whom you have a right to lodge a complaint.
Our Privacy Notice will be reviewed on a regular basis and updated to ensure it is always up to date and accurate.